Refund Policy

1. Eligibility for Refunds

Because our services are custom digital work, refunds are handled on a case-by-case basis depending on the stage of the project.

2. Before Work Begins

If you cancel the project before we have started any design or development work, you are eligible for a full refund of your deposit, minus a small 5% administrative fee.

3. During Development

If you cancel after work has begun, we will calculate the refund based on the percentage of work completed. For example, if 40% of the project is done, 60% of the deposit may be refunded.

4. After Launch

Once the website is deployed to your live domain and the final payment is made, the project is considered complete. No refunds are issued after launch unless there is a critical, unresolvable breach of contract.

5. Non-Refundable Items

• Domain name purchases (handled by third-party registrars).
• Hosting fees paid to third-party providers.
• Premium plugins, themes, or stock assets purchased specifically for your project.

6. How to Request a Refund

To request a refund, please email us at hello@ello.dev with your project details and reason for cancellation. We will respond within 48 hours.